Introduction
Your trust is very important to us. We fully understand the significance of user information security and will take protective measures in accordance with legal and regulatory requirements to keep your user information safe and under control. This Privacy Policy describes the information privacy practices of Hangzhou InTac Technology Co., Ltd. through the software it provides and the websites it operates, including information collected through this website, through our social media pages, as well as other services we provide online and offline, and information collected through emails we send to you.
If you have any questions, comments, or suggestions regarding this policy, please contact us at intactechnology@163.com.
Nature of the Website and Scope of Information Collection
To clarify the nature of this website and the scope of our information handling, we make the following statements:
- Purpose of the Website: Our official website is used solely for corporate publicity and product introduction. It does not provide any interactive services to the general public (such as forums, comment sections, or user-posted content).
- Customer Inquiry Form: The website provides a customer inquiry form. The name, company name, telephone number, email address, and inquiry content voluntarily submitted by users are used only for internal follow-up and communication by our sales consultants. Such information will not be publicly displayed on the website, nor used for any external interaction.
- No Collection of Public Personal Information: Apart from the inquiry information voluntarily submitted by users as described above, we do not collect or store the personal information of the general public. The website does not offer user registration or login functions.
What Types of Information We Collect
- Personal Data: Information you voluntarily provide through the customer inquiry form on our website that can identify you. We only collect: name, company name, telephone number, email address, and inquiry content. We do not actively collect your job title, address, browser information, device information, IP address, or information tracked through cookies.
- Communication Information: To facilitate the provision of Hangzhou InTac Technology Co., Ltd.'s products or services, when you contact Hangzhou InTac Technology Co., Ltd. or we contact you, we may retain records of your communications/calls and their content to document the resolution of relevant issues and better assist you.
- Other Information: Information that does not and cannot be used to reveal your identity or the identity of another individual, such as fully anonymized and aggregated information. We use this information to facilitate our website operations and for other purposes as described below.
How We Collect Information
We and our service providers collect personal data and other information in various ways, including:
- Through the Website: We collect information through our website, for example, when you apply for a free trial or demo, contact us, subscribe to our email newsletter, download product content (such as white papers), or register for a trial of our software services.
- Offline: We collect information from you offline, such as when you attend one of our events or speak with a sales representative.
- Through You: When you voluntarily provide information, we collect details such as your location or preferred method of communication. Unless combined with personal data, this information does not identify you or any other user of this website.
- Information from Other Sources: To enhance our ability to provide you with relevant marketing, offers, and services, we obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties.
- Through Your Browser or Device: Most browsers or devices may automatically generate certain information when visiting a website (such as MAC address, computer type, screen resolution, operating system, and browser type). However, this website itself does not actively collect or store such information. The cloud service provider (website hosting provider) used by this website may record visiting IP addresses and access times in server logs for purposes such as calculating site usage levels, diagnosing server issues, and administering the site. This is the cloud service provider's default statistical behavior, and this website does not use such data to identify or track individual users.
- Through Cookies and Similar Technologies: This website itself does not send or set cookies on users' devices, nor does it use cookies to track user behavior. If third-party browsers or security software generate related signals, this website only recognizes them and does not actively track them.
How We Use Personal Information
We use personal data to:
- Respond to your inquiries and fulfill your requests, such as sending you requested materials and newsletters, as well as information and materials about our products and services.
- Send you administrative information, such as information about the site and changes to our terms, conditions, and policies.
- Send you marketing communications in accordance with applicable laws and based on your preferences, including emails that we believe may be of interest to you.
- Personalize your experience on the website by presenting products and offers tailored to you.
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our sites and services, identifying usage trends, determining the effectiveness of promotional campaigns, and operating and expanding our business activities.
We may disclose your personal data in the following situations:
(a) Comply with applicable laws, including laws outside your country of residence;
(b) Comply with legal process;
(c) Respond to requests from public and government authorities, including those outside your country of residence;
(d) Enforce our terms and conditions;
(e) Protect our business or the business of any of our affiliates;
(f) Protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; and
(g) Allow us to pursue available remedies or limit the damages we may sustain.
If we ask you to provide personal data to comply with a legal requirement or to enter into a contract with you, we will make it clear at the relevant time whether you must provide your personal data (and the possible consequences if you do not).
How We Share Your User Information
- Subsidiaries and Affiliates: We disclose personal data to our subsidiaries and affiliates for the purposes described in this Privacy Policy.
- Other Organizations and Individuals: We do not share your user information with other organizations and individuals except in the following circumstances:
- With your explicit consent: After obtaining your explicit consent, we may share your user information with other parties;
- Under legal requirements: We may share your user information externally as required by laws and regulations, litigation or arbitration needs, or requests from administrative or judicial authorities;
- To facilitate transactions or assist in dispute resolution, where sharing your user information is necessary to facilitate a transaction or handle disputes between you and others;
- With authorized partners: We may engage trusted partners to provide services, and we may share certain user information with them to deliver better customer service and optimize user experience. We will only share user information for legitimate, justified, necessary, specific, and explicit purposes, and will only share the minimum information necessary to provide the services. Our partners are not authorized to use shared user information for any other purpose.
How We Use and Disclose Other Information
- We may use and disclose other non-personal information, unless we are required to do otherwise under applicable law.
- If we are required to treat other information as personal data under applicable law, we will use or disclose it in the same manner as we use and disclose personal data.
- In some instances, we may combine other information with personal data (such as combining your name with your organization's name). If that combination allows you to be identified, we will treat the combined information as personal data for as long as it is combined.
How We Protect Your Personal Information
We have implemented appropriate organizational, technical, and administrative measures to protect personal data within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable measures to protect your personal data from loss, misuse, interference, and unauthorized access, modification, and disclosure, you should be aware that no security procedures or protocols can guarantee 100% protection against intrusion or hacking, and there is always some risk associated with sharing personal data online. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of your account has been compromised), please immediately notify us at intactechnology@163.com.
How You Can Access, Change, or Delete Your Information
If you would like to access, change, delete, or restrict the use or disclosure of any personal data collected and stored by Hangzhou InTac Technology Co., Ltd., or transfer it to another organization, please notify us at intactechnology@163.com so that we may consider and respond to your request in accordance with applicable law. Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting access, change, or deletion.
How Long We Retain Your Personal Information
We will retain your personal data for a period consistent with the original purpose of collection, including pursuing our legitimate business interests, complying with our legal obligations, resolving disputes, and enforcing applicable agreements.
Special Provisions Regarding Minors' Information
- Our products and services are primarily intended for adults. If you are a minor, we require you to ask your parent or guardian to carefully read this Privacy Policy and only use our services or provide us with information with the consent of your parent or guardian.
- For the collection of minors' personal information through the use of our products or services with parental or guardian consent, we will only use, share, transfer, or disclose such information as permitted by laws and regulations, with the explicit consent of the parent or guardian, or as necessary to protect minors.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. If our information management practices change materially, we will notify you of such changes on this page and, in some cases, may also notify you by email.
- This policy was last updated on August 18, 2026.
Prohibited Content for Internet Information Service Providers/Users
Internet information service providers/users shall not produce, copy, publish, or disseminate information containing the following content:
- Content that opposes the fundamental principles established by the Constitution;
- Content that endangers national security, divulges state secrets, subverts state power, or undermines national unity;
- Content that harms national honor and interests;
- Content that incites ethnic hatred or discrimination, or undermines national unity;
- Content that undermines national religious policies or promotes cults and feudal superstitions;
- Content that spreads rumors, disrupts social order, or undermines social stability;
- Content that spreads obscenity, pornography, gambling, violence, murder, terrorism, or incites crime;
- Content that insults or defames others or infringes upon the lawful rights and interests of others;
- Other content prohibited by laws and administrative regulations.
Questions and Concerns
Your privacy is important to us. If you have any questions or concerns about how we collect and process your information as a data controller, please contact us at intactechnology@163.com.
